Refund policy

Your cancellation and refund rights if you are a consumer

This clause only applies if you are a consumer.

a. If you are a consumer, you have a legal right to cancel a Contract under the Consumer Protection (Distance Selling) Regulations 2000 during the period set out below in clause 8c. This means that during the relevant period (14 days from purchase) if you change your mind, or you decide you do not want to keep a Product for any other reason, you can notify us of your decision to cancel the Contract and receive a refund. Advice about your legal right to cancel the Contract is available from your local Citizens’ Advice Bureau or Trading Standards office.

b. However, this cancellation right does not apply if the tamper-evident seal is broken.

c. For trade users, the Right of return does not apply to Business to business transactions. Please only order what you want to purchase. 

d. To cancel a Contract, you must contact us in writing. Please email orders@noblenaturals.co.uk. You may wish to keep a copy of your cancellation notification for your own records.

e. You will receive a full refund of the price you paid for the Products. We will process the refund due to you as soon as possible and, in any case, within 30 calendar days of the day on which you gave us notice of cancellation as described in clause 8d. If you returned the Products to us because they were faulty or mis-described, please see clause 8f.

f. If you have returned the Products to us under this clause (8) because they are faulty or mis-described, we will refund the price of a defective Product in full, any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

g. We refund you on the credit card or debit card used by you to pay.

h. If the Products were delivered to you:

(i) you must return the Products to us as soon as reasonably possible.

(ii) unless the Products are faulty or not as described (in this case, see clause 8f), you will be responsible for the cost of returning the Products to us.

(iii) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

(iv) if there is some issue with your delivery (broken item, missing items, wrong item sent) you must inform us within the 14 day cancellation period and send us photos of what you received, including photos of the packaging showing the delivery label and the products so that we may verify what has happened with your shipment, and as necessary alert the courier to a failure to deliver) to be able to resolve the matter. 

(v) if your delivery hasn't arrived at all, please inform us within 14 days of shipment (for UK domestic shipments) so we can look into this urgently, replace the shipment if necessary, refund or otherwise resolve the matter.

i. Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.

j. As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause (8) or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.